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Wileyconfres
Defining terms, including haggling and mediator, this comprehensive resource will standardize the language of conflict resolution - improving dialogue and understanding among professionals and theorists and promoting uniformity and consistency in the language. It offers common and varied uses of terms, clarifies differences between terms, and recommends accurate usage.
Editor(s): Douglas H. Yarn
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AAA

See American Arbitration Association . ...

Academy of Family Mediators (AFM)

Nonprofit educational membership association established in 1981 for divorce and family mediators.  AFM holds conferences, certifies...

accommodating

Personality characteristic affecting conflict-handling preferences and identified by various psychological instruments, including the ...

accommodation

Adaptation of one's goals or aspirations to meet the goals or aspirations of another person. It is not the same thing as making concessions ,...

accommodationist

One who favors the strategy of accommodation .   International Relations: One who opposes militant internationalism yet supports...

accommodative strategy

Negotiation: Use of accommodation to achieve goals.  According to Moore [1986, p. 69] , parties pursue accommodative strategy when...

accord, accordance

To agree or concur ; to be in agreement or harmony with; to consent or grant. May also refer to the agreement itself or to the document...

accord and satisfaction

Law: Way of discharging or settling a legal claim. In this context, an accord is a contract made in settlement of a claim. The satisfaction...

accordion planning

Public Policy: Inclusive planning process for making decisions or policy.  All parties that would be affected by a given decision are...

accrued costs (AC)

Negotiation: Costs of bargaining or other transaction costs already incurred at a particular point in time.  Because bargaining...

acculturation

Adoption of elements of a dominant culture in order to function within it. This can trigger a process of steady disappearance of cultural...

acquiescence

Tacit agreement without objection.  Common and efficient form of dispute resolution requiring no investment of effort, energy, or time...

action

Law: Suit or formal complaint brought in a court of law and the resulting proceedings in that forum. Compare cause of action . ...

action line

Complaint-processing intake system, commonly through the use of telephones.  Action lines can be provided by individuals or...

active listening

Generic term for a variety of similar but distinct communication techniques.  At one level, this term refers simply to good listening ...

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